3001-003 – Support Workshop EASY ENTERPRISE.i

Course: 3001-003

Target group: EASY ENTERPRISE.i Project Consultant, System Technician + Support Consultant

Prerequisites: Participation in the course: Basics and system administration EE.i Windows administration

Duration: 1 day

Fee: € 575 (plus sales tax/VAT.)

Contents
Participants will be capable of rendering skilled and efficient support for EASY ARCHIVE users. They will be familiar with support tasks, and will be able to gauge their users’ support requirements. You will learn how to use the EASY tools.

The EASY Support concept
Support organization
Internal EASY ARCHIVE file system structure
What to do when import is canceled?
Procedure with problem diagnosis
Using the EASY tools
Questions & Answers