The ECM backbone is a concept that looks at the ECM landscape of a company holistically, and increases the added value of an existing ECM for a business without a major investment. According to experience, there are four significant “crunch points” in the ECM area. The ECM backbone attacks these four crunch points head on, at the same time clearing a path to create an internal company ECM research centre. If a company is above a certain size, this is the most sustainable approach to an effective and efficient ECM.
The most important “crunch points”
Depending on a company’s size or business field, the ECM backbone concept can be very helpful when companies are grappling with one or more of the following problems:
- a heterogeneous, complex, or fragmentary landscape of ECM applications and Solutions,
- that can’t – or can’t easily – be linked and integrated with other business applications,
- that aren’t available to all divisions inexpensively, and through which it’s not possible to access various channels or devices due to a lack of centralized document access (single point of access)
- that do not facilitate a centralized, reliable management of storage terms, regulatory provisions, or access concepts.
Customers of EASY partner ECLA, which has implemented the ECM backbone include, for instance the Swiss insurance company Helsana, with 3,000 users and 40 million documents per year, as well as smaller companies like the Swiss SAK-Kraftwerke, with 100 users and a total of 10 million documents. Furthermore, the topic is also highly important to companies that, for instance, would like to implement a digital strategy, that are facing serious legal troubles, that have high regulatory requirements, or that are going through a merger process. Would you like to learn more about this topic? We look forward to your inquiry.
Marco Büchel-Luzi is head of the Zürich ECM teams at EASY partner ELCA